Fraudulent website : brauntherm.com support@brauntherm.com +18339691221

SUSPECTED SCAM!

Date04/27/2020
Fraudulent emailsupport@brauntherm.com
Pseudonymbrauntherm.com
Url / Websitebrauntherm.com
Telephone+1 833-969-1221 (ou 0018339691221) (more info)
Scam contentsI ordered touchless thermometers on 4-24-2020. About 5 minutes after I placed the order, I realized this was not a legitimate enterprise. Per instructions on their website, I cancelled immediately (before shipment) and requested a read receipt. Nothing. I keep getting tracking notifications on my cell phone--somewhere in China. I also started getting this message when I informed them via fake email that I would be reporting them:

Hi
I am sorry for the delay.
Due to the large volume of orders,flights are tight.
The logistics company piled up a lot of parcels ,so the transportation time will be delayed.
Tracking info updating is also relatively slow.
We have contacted logistics company to deliver your order ASAP.
Thank you for your understanding and patience.

No person name or signature. I have been taken for a ride.
Your comments / analysisUnfortunately, I used mu business credit card for this and can't seem to find a way to block the charge.
Other referenceshttps://www.signal-arnaques.com/en/scam/view/232034 (1 comment)
More info +What to do in case of scam ?
Warn your friends!

telephone number analysis +1 833-969-1221

Phone number typeUnknown phone number
International format
  • +1 833-969-1221

24 comments


  • JT 04/28/2020 at 09:32 AM

    I am in the same situation that the previous person it in. I contacted them many times and received the exact same email from them. It is a total scam.

    I'm hoping to get this transaction reversed by PayPal ASAP.

    • Mark H 05/29/2020 at 10:15 PM

      Similar experience when ordering an oximeter. Ordered on 4/23 and Paypal transaction completed. Promised 5-7 day delivery and claimed to be in stock. After about a week and no word about shipping, tried emailing and calling. No response to either. Several days later attempted to cancel the order using the email address. No response again.

      Filed a dispute with Paypal on 5/3 and on 5/18 got an email saying my order had shipped. Was given a 4PX (Chinese internal tracking) along with a USPS tracking #. I also noticed that their website had been taken down.

      It was not until 5/28 that the USPS said that they had received the package. Was finally delivered on 5/29. Can't comment on the quality yet as I haven't had it that long. But I wonder what would have happened if I had not filed the dispute with Paypal.

    Reply
  • Marpri 04/29/2020 at 02:17 PM

    I am in the same situation as all of you and I received a carbon copy of the reply you got. I asked my bank to cancel payment last week after sending 3 emails and not receiving a reply.

    I did receive a reply yesterday from a Dokotoo, perhaps Dokotoo found out that my bank cancelled payment, asking me to send an email to: support@new-healthcarepartnerI (actually mispelled as new-healthcareparter). Below is en email I received at 5:58 am EST.

    Hi

    I'm sorry for not sending you an email to explain the situation in time

    Flights are tight because of the outbreak

    However, DHL is in a state of full warehouse, so it will take a long time for the delivery of DHL

    Therefore, in order to ensure the timeliness of logistics, we changed to USPS delivery in time

    To express my apologies, may I refund 30% of the freight to you?... Read more

    Reply
  • Pyufrao Hkii 04/30/2020 at 11:35 AM

    I have received an ear warmer from brauntherm.com.Good use.My family loved it

    Reply
  • Deb 04/30/2020 at 06:45 PM

    4/23/2018 - 4/29/2013 - THIS IS A SCAM. CANCEL YOUR ORDERS IMMEDIATELY. FILE A COMPLAINT WITH THE BBB, YOUR STATE'S ATTORNEYS GENERAL, AND EMAIL PAYPAL'S ATTORNEYS THAT THEY ARE PARTICIPATING IN A FRAUDULENT SCHEME.

    Reply
  • Deb 04/30/2020 at 06:54 PM

    THEY ARE OPERATING OUT OF CHICAGO (SUNGO) AND CHINA. YOU WILL WANT TO CANCEL YOUR CREDIT CARD, AND CHECK YOUR CREDIT BUREAUS FOR UNUSUAL ACTIVITY - WATCH OUT FOR IDENTITY THEFT, BECAUSE THIS IS JUST A METHOD TO HARVEST YOUR IDENTITY. CHINA SCAMMES TAKING ADVANTAGE OF U.S. CORONAVIRUS PANDEMIC.

    Reply
  • dEB 04/30/2020 at 10:59 PM

    WE HAVE ALSO ALERTED THE LEGITIMATE COMPANY BRAUNTHERM.COM (NOTE NO 'S') AND INFORMED THEM SOMEONE IS SCAMMING THEIR WEBSITE. BRAUN HAS A QUALITY REPUTATION AND NO ONE THINKS TO CHECK FOR FRAUD WHEN THEY THINK THEY ARE DEALING WITH THEM. WE HAVE ALSO ALERTED THE FBI, THIS IS AN INTERNATIONAL CRIME. THEY ARE OPERATING WITH AN OUTFIT IN CHICAGO, SUNGO, WHICH SEEMS TO BE A CONDUIT FOR THESE FRAUDS GIVING BOGUS FDA APPROVALS ETC. AND DISCOVERED THE ADDRESS IN SHANGHAI CHINA WHERE THE CRIMINAL IS LIKELY OPERATING OUT OF.

    Reply
  • Cherzam 05/02/2020 at 01:47 AM

    I ordered the infrared thermometer and the Oximeter from them a week ago. Found out it was a scam, but the thermometer, they said, was on the way. Received an email to that effect. Emailed them to cancel both. No response. Called Pay Pal who says I must wait to see if they deliver anything by May 19 and if not, they take the complaint.

    Reply
  • Deneen 05/04/2020 at 04:48 PM

    I order a digital infrared thermometer almost a month ago from Brauntherm website as stated from others. I emailed and got the same response regarding delayed times, flights, etc. however I received my thermometer over the weekend with a mask included.

    Reply
  • DeNeen 05/04/2020 at 05:10 PM

    I ordered from the Brauntherm company and received an Abner infrared thermometer. Is this a product of this company?

    • APS 05/06/2020 at 08:32 PM

      Hi Deneen I also received the Abner thermometer. Have you been able to switch it to Fahrenheit? I'm not sure if this is legit

    Reply
  • Karen 05/04/2020 at 10:25 PM

    WOW all the above comments sound quite similar to my experience!

    Reply
  • intention.Tran 05/07/2020 at 12:50 PM

    I have received the goods and they are in normal use

    Reply
  • debbie 05/08/2020 at 08:39 PM

    it is definitely a scam dont order anything. I have received the same emails as all of the above.

    Reply
  • jb 05/11/2020 at 05:41 PM

    they also go under this name "https://www.new-healthcareparter.com/ " notice the spelling. If you actually spell it correctly, Health Care Partners, is actually a legit web site. they are also going under the name, "earplustherms.com"

    Reply
  • jb 05/11/2020 at 05:46 PM

    i found this facebook message on another website. It looks just like the one" intention.Tran 05/07/2020 at 12:50 PM " just sent above the other day.

    Jacob Uden
    I have received the goods and they are in normal use

    Reply
  • jb 05/11/2020 at 06:42 PM

    AND THIS GUY (JACOB UDEN) IS FROM .....From Urbana, Illinois... HOW BOUT THAT! dEB!! IS URBANA near Chicago?

    Reply
  • Mo 05/12/2020 at 05:50 AM

    Don't order from this site. It's a scam. I ordered a small piece of equipment two weeks ago, they sent a fake tracking number, and now refuse to answer any questions. Avoid like the plague.

    Reply
  • Vickie 05/14/2020 at 12:22 AM

    On May 1st, I ordered a forehead thermometer.

    With shipping it was $87.90
    Unable to reach anyone.

    There email system is a scam. No contact.
    Left msg with the number listed after I kept waiting until their machine went to recording. Will try to cancel payment. Ideas????

    Reply
  • Vickie 05/14/2020 at 03:42 PM

    On May 1st, I ordered a forehead thermometer.

    With shipping it was $87.90
    Unable to reach anyone.

    There email system is a scam. No contact.
    Left msg with the number listed after I kept waiting until their machine went to recording. Will try to cancel payment. Ideas????

    Reply
  • Sue 05/14/2020 at 04:11 PM

    I had the same experience as everyone else. It never occured to me that this was a fake website and would get a knockoff thermometer instead of Braun. It took 31 days to get it and the return policy is 30 days from purchase so I am stuck with it. I contacted PayPal after 3 weeks of not getting it. They contacted the scammers and it finally arrived. It was not a Braun and after looking more closely at the website they never actually say it is a Braun, PayPal won't help because I actually did get a thermometer. I feel so foolish. I contacted BBB and the actual Braun company to alert them. I may have lost my money but if I can help drag these scumbags down I won't feel so bad. Hope karma bites them.

    Reply
  • John 05/14/2020 at 07:15 PM

    I joined the "I got scammed club" and have tried to cancel and have received no response from the website or leaving a message. My order was placed on 4/21 and I have a 4PX Global shipping confirmation that it arrived at O'hare 8 days ago. Nothing has arrived to date.

    Reply
  • Jan 05/14/2020 at 09:39 PM

    I've been waiting over 2 weeks and am unable to get in contact with anyone. They claim to reply in 24 hours! No tracking, no answer on phone. They disappeared. Richer.

    Reply
  • B 05/22/2020 at 03:16 AM

    Received thermometers 3 weeks after ordering instead of 7-10 days on website. Purchased different ones because I needed these right away for a business. Returning product unopened and hope for refund. Worthless tracking numbers from company. No good communication from them at all. Surprised I got product at all

    Reply
  • Tom 05/31/2020 at 05:28 AM

    The oximeter is a piece of junk. Scam. Another Chinese scam!

    Reply
  • classicrokr 06/09/2020 at 06:56 AM

    After 5 weeks (and the exact experience of many posts above, I received their Oximeter, It is a piece of junk and indicates that I am essentially walking around with only 80% SpO2 levels!! Numbers change with every breath. Tried to return it and finally they said if I send it via traceable package to China,, they would try to offer me 50% refund. "try" and "50%" are direct quotes. I told them to go F themselves and I filed a dispute with PayPal Credit (Synchrony Bank).

    Shame on me for falling victim.

    Reply
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