Scam using Paypal : Duo Tongguang Electronic Commerce Co. Ltd


PseudonymDuo Tongguang Electronic Commerce Co. Ltd
Scam contentsAdvertised under "Lovely Puppies"
Your comments / analysisAdvertised under: Lovely Puppies. They took my money £42.76 and ran. Cannot get hold of the company, emails are not answered. Many similar cases on PayPal.
Very distressed. I am 76 years old and cannot afford to lose over £42. The toys were presents for my great grand-children.
Jo Biggs
Other references
More info +What to do in case of scam ?
Warn your friends!


  • LeeAnne Carter 10/19/2020 at 02:08 PM

    I got done as well. Bought an owl that moved and everything but got a stupid straw owl, paid £23 for something from the pound shop. Gutted.

    • nono noni 10/28/2020 at 02:33 PM

      I ordered a giant lifelike crocodile for my grandson and received a plastic toy action man size I was charged $29-99 + $7-99 p&p for a small childs toy worth $2-00 Paypall pathetic don't want to know so where do I go from here cannot find a phone number or email address. DO NOT BUY FROM THIS BUNCH OF SCAMMING BASTARDS/WANKERS !!!!

      Customer_service_phone_number+1 8O5 2O3 8OO1
      Customer_service_phone_number+1 8O5 2O3 8OO1
      Customer_service_phone_number+1 8O5 2O3 8OO1
      Customer_service_phone_number+1 8O5 2O3 8OO1

  • Little Red 10/20/2020 at 03:00 AM

    Same here bought a Grinch Baby Doll and Still have not received it .. Filed a case with Pay Pal but no response ! $32.98 USD ...

  • ken. 10/23/2020 at 03:54 AM

    I purchased a "automated' puppy at a final cost of $43.00. Turned out to be a stuffed toy that does "Jack Shit' . Tried to contact seller to no avail. Also went through Paypal to get money returned, again to no avail. Beware, this is a scam. Ken

  • Deborah Kiesner 10/23/2020 at 04:24 AM

    This also happened to me. I payed way to much money for a dog that jumps and barks and nothing else. I could of payed way less at a dollar store. I would really want a refund. I can't believe I did this.

  • HUGO ANTONIO 10/23/2020 at 12:53 PM

    ************REPORTAR A LA RED QUE SON SOLO SKIMMERS**********

  • REESE 10/23/2020 at 05:58 PM

    I was done the same way, I filed a PayPal dispute , they have asked that I returned the merchandise, but the address is written in Chinese.. difficult to understand. I'm hoping it does not cost $39.98 to ship back. THIS IS A SCAMMING COMPANY

  • ririmom 10/23/2020 at 06:05 PM

    I agree with all of the above comments. The kitty cat sings about a pineapple and does not meow. What rip offf and pay pal does not seems to want to help after getting all these complaints. I don’t even a email for them.

  • Denis 10/25/2020 at 11:16 PM

    Ho pagato 42 euro per un modellino di motore senza averlo mai ricevuto pagato con paypal e provato a contattare la mail ma ultimamente inesistente

  • Pastor's Wife 10/26/2020 at 06:24 PM

    I ordered a Thomas Kincaide Christmas Lantern and received a 5" red plastic lantern with Santa Claus decals on it. I paid $27.98 for the lantern, which I thought, at the time, was a great deal for something that sold for $69.99. It looks like something from a dollar store, or even less. I can't even send an email or telephone the company. I have a CA address I'm sending a letter to, but will probably do no good!

  • Duded 10/26/2020 at 09:22 PM

    Yes, I purchased two items with this company within a couple of days of each other, one I never received and the other a cardboard train and a crap Santa (returned this). Opened disputes with PayPal who were useless and ruled in favour of company. These were suppose to be Christmas gifts and I'm out nearly $100.

  • Peter 10/27/2020 at 11:41 AM

    Dispicable fraudulent company. Needs all their adverts removed - especially from Duolingo. Present for grandchild was a scam.

  • Goldsmith 10/27/2020 at 01:03 PM

    I finally got a result re Shutou.
    I paid on my debit card.
    Paypal voted in favour of the seller.
    I went through the Banks Debit card Indemnity scheme and got a full refund.
    Be aware also Pay pal or the company had set it up as a Direct Debit I am sure they planned to take out future amounts.
    Stuff paypal the account is closed now.

  • Patricia 10/27/2020 at 02:18 PM

    I have not heard anything from the company. I ordered the "waldorf style" doll with additional clothes

  • johnny 10/28/2020 at 01:12 PM

    I ordered a giant lifelike crocodile for my grandson and received a plastic toy action man size I was charged $29-99 + $7-99 p&p for a small childs toy worth $2-00 Paypall pathetic don't want to know so where do I go from here cannot find a phone number or email address. DO NOT BUY FROM THIS BUNCH OF SCAMMING BASTARDS/WANKERS !!!!!!!!

  • james 10/29/2020 at 05:57 PM

    i ordered a harry potter snow globe and didnt get it

  • Sam 10/29/2020 at 09:49 PM

    I purchased a farmhouse Christmas wreath! I received a very small $1 store pillow with a picture of the wreath for &37.98! I went to my bank to see if I could get my money back!!! Definitely a scam and the comments on their Facebook are coming from their own people!!!! Shame on PayPal for not supporting their customers It leaves a lot to be said about PayPal!!

  • Leurabelle 11/02/2020 at 08:24 AM

    I ordered a Thomas Kinkade rotating Christmas tree x2.
    what I received was 2 x Stickers.
    I paid $52.43 USD through PayPal.
    I lodged my complaint with the company and all they wanted to do was pay me just a few dollars.
    I escalated the matter with PayPal, who have notified me today after a few weeks of back and forth emails, that I have won my case and am being Refunded my total amount. Thanks to PayPal dealing with this scandalous, fraudulent, theiving company, Duo Tonggualong.

  • Jose Rubio 11/02/2020 at 11:20 AM

    He comprado dos cachorros de perritos para mis hijos...un mes después al ir a reclamar encuentro que la página web no existe y los correos electrónicos son rechazados pues indica que esa cuenta no existe...una estafa en toda regla...

  • Shar 11/04/2020 at 01:07 PM

    I ordered a warm winter welcome snowman that was supposedly a 3 dimensional item to hang from your door instead of a Christmas wreath, today I received a picture of said snowman worth a couple of pounds at most not the £24.99 I paid. Total scam and so far every time I try to lodge a complaint with PayPal, all I get is page error.

  • Nena 11/05/2020 at 11:12 AM

    Im in Australia, got caught first time when I ordered a Halloween door wreath and received a stuffed version worth maybe$3.00 not the usd$39.00 I paid.
    they-offered my half which I refused, then the full amount if I sent it back.
    itcost me$19.90 to send back to China.
    now,I have received a second item today which was to be a snowman Christmas door wreath and received a stick on poster , folded in half in the packaging.
    , so I have complained again
    not going to let this scamming Chinese company get away with this!

  • Susi71 11/05/2020 at 03:48 PM

    I ordered an 'Animated Groundbreaker Skeleton, Barry - White' 29,99 USD for the yard together with some Halloween- and Christmas-themed masks. The masks are very thin and don't fit well, but the animated skeleton is only a tiny figurine which would get lost in my yard...There are no moveable parts and no electricity. So it is a SCAM.

    At the moment I'm waiting for an answer via Paypal. For those who need an address, I found this one on the German Paypal Community website: Duo Tongguang Electronic Commerce Co., Ltd. Jihua Street, Sanlian Community, Bulong Road, No. 20, Bulong City Block A 5A07 Shenzhen, Guangdong CN

    I hope it is correct.

  • Wen 11/07/2020 at 03:24 AM

    I ordered a Walforf stuffed doll with extra clothes for $35.98 on Oct. 1st. Haven't received a shipping confirmation or the merchandise that was supposed to ship within 15 days. TOTAL SCAM!!

    The company name was SusanWardrobe. Super pissed off!!!

  • patricia1956 11/07/2020 at 12:11 PM

    it took 8 weeks for me to receive my doll after numerous emails to them asking where it is, finially the doll arrived and it is a bit a junk, looks nothing like the doll on facebook / advertised , it is a scam. Cancel your order ASAP and get your money back before it arrives. contact Paypay and cancel the order.

  • Frank 11/07/2020 at 10:07 PM

    I ordered two bike helmets with chargeable lights, but it took 5 weeks to get them and they turned out to be a regular crap helmets. This is totally SCAM company for sure. And it costs $40-$80 to ship it back to them before I get refunded.

    PayPal please draw back all the money and get rid of this kind of companies.

  • Liz 11/10/2020 at 12:33 PM

    Ich hab leider nie Ware erhalten. Hat jemand die email Adresse oder ist das eine Briefkastenfirma?

  • Denise Morrow 11/10/2020 at 09:39 PM

    I'm so disappointed, order 2 waldof dolls, for my granddaughters and Halloween wreath. So I lost Twice with in 2 weeks.
    Totally disgust, at this. Lost over £70.00. So upsetting, I work so hard to buy nice things for my family. Awful, and very upsetting. Feel I've been robbed. So much for buying online 😪😪😪😡

  • lcell 11/12/2020 at 04:40 PM

    I ordered a waldorf doll with a set of clothing, finally after asking where my order was i recieved a super cheap little doll, nothing like i ordered.

    when asking for a refund, they wanted to give me a 5% refund. I opened a dispute with paypal , hopefully i can get my money back thru them.

  • KC 11/12/2020 at 05:04 PM

    Ordered some pants online, they are not anywhere the quality they said it would be. I did finally get an email for them as there was no information in the package as to who they were and how to return. They emailed offering $5 pack on a $100 purchase that I wanted to return and get a full refund. No response at all. Companies like this really need to be taken off line. Email is I am stuck with bad quality that I cannot use.

  • Kel-bel1962 11/13/2020 at 03:35 AM

    I got taken too, I ordered what I thoughtvwas beautiful Christmas Wreaths and got two of the ugliest pillows that I have ever seen, $62.98 and the returned and on my package was from California!
    Very pissed in Michigan! K Slack

  • susandoughty 11/13/2020 at 12:47 PM

    I purchased 4 light up snowman door wreaths and received 4 what i can only describe as dog toys

  • Audrey 11/13/2020 at 04:01 PM

    I purchased a keyboard and case for US $24.34 . Received a cheap pink case only. Been in dispute since August and now PayPal have said if I send the item back and give tracking details I will get a refund!!!!!!!!! It’s going to cost me around £6 to return and I have given up hope of a refund. Didn’t realise the6 were in China- appeared to be American company. It’s a SCAM!!!!

  • Vickie 11/15/2020 at 04:11 PM

    I ordered 2grand daughter musical carousels ,they took my money ,but have not acknowledged my order ,they don't reply to my e/ mails either ,this is not the first time I have been scammed ,by adverts on Facebook ,but this will be the last ,FACEBOOK should check these companies !

  • DD 11/16/2020 at 10:52 AM

    I Ordered a couple of coats and paid with my Paypal account. I am beginning to think that these companies like Facebook are in on these scams! How does reputable companies allow fraudulent companies to sell and advertise thru them but you can use harsh language and be immediatley flagged on facebook. these companies run false adds for months and you tell me that these companies do not know? I smell bullshit on all levels.

  • Carolyn Ward 11/17/2020 at 06:34 AM

    I ordered a handmade Waldorf doll with wardrobe. Today I received a tiny doll that had no resemblance to the one I ordered. This was definitely a scam that cost me $28.98.

  • gordon 11/22/2020 at 12:41 AM

    cannot believe paypal are still allowing this company to operate _ £100 out of pocket

  • Carla 11/22/2020 at 05:35 PM

    I ordered 2 "Waldorf style" doll with additional clothes, and received 2 dolls that look so ugly and no extra clothes. Nothing even close to what they advertized... so sad, what a rip off

  • Debby 11/23/2020 at 03:17 AM

    I ordered a Waldorf doll with clothes for my granddaughter. Never received it. Shame on this company and it’s scamming unsuspecting people.

  • Maria 11/23/2020 at 07:13 PM


  • Tlhacs 11/26/2020 at 08:35 PM

    Attention, j’ai voulu acheter une jolie poupée en chiffon avec sa garde-robe et j’ai reçu une monstrueuse poupée qui n’avait rien à voir avec ce qui a été commandé!!! E a part la mettre à la poubelle, je n’aurais jamais osé donner ça à un enfant! Et en plus’ leur mail pour les réclamations n’existe pas.... quand on demande le remboursement via pay pal, ils proposent 9USD alors que j’en ai payé 32!! C’est carrément des voleurs!



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